Shipping policy

Shipping Information

At Vellouran, we aim to make every delivery clear, simple, and reliable. To keep your shopping experience effortless, all orders are shipped with care and free of charge.

Shipping Fees

All orders placed within the United Kingdom qualify for free shipping. There are no hidden fees or additional charges at checkout. The price you see is the price you pay.

Delivery Area

We currently deliver exclusively within the United Kingdom. Each order is carefully prepared and shipped to your provided address.

Order Processing

Orders are typically prepared for dispatch within 1–2 business days. As soon as your order has been shipped, you will receive a confirmation email containing tracking details.

Delivery Timeframe

Estimated delivery times are as follows:

  • Standard Delivery: 3–5 business days (Monday to Friday)

  • Delivery estimates do not include weekends or public holidays

Total delivery time: 4–7 business days, including processing.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email to monitor the progress of your delivery.

If you have any questions, please contact us at info@vellouran.com.

Delays

While we do our best to meet delivery estimates, delays may occasionally occur due to circumstances beyond our control, such as carrier disruptions or weather conditions. Should this happen, we will keep you informed.

Company information
Company Name: Vellouran
Company Number: 94467765
Tax Number: NL005087252B66
E-mail: info@vellouran.com
Phone: +316 12 81 11 77
Company Address: Waterlooplein 409, 1011PG, Amsterdam, The Netherlands